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Help Center


Shipping Method

Why didn't my order come in one package?

Where do you ship?

What is your shipping method?

How do you ship and what are your shipping costs?

Shipping Times

How can I track my order?

How long will my order take to be delivered?

When will my tracking details appear?

Why can't I track my order on your website?

Why is my order's shipment status unchanged?

Why do I have to pay an extra fee to the shipping company for receiving my order?


Payment Method

How can I pay for my order?

Which currency do you use?


Placing & Modifying Your Order

How can I pay for my order?

How can I modify my order?

After Purchase

Defective/Damaged Items

What if I recieve a defective/damaged item?

What if the tracking information shows the order is stuck in transit or shows 'return to sender'?

Shipping Problems

What should I do if I provide the wrong shipping address in checkout?

Tracking Shows 'return to sender' What should I do?